Brilliant Earth provides limitless troubleshooting and assistance programs to aid the customer to choose the perfect diamond. They were clear about delays and repair costs, which I appreciated. I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. There was no up selling or pressure. Brilliant Earth is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. As surmised by many Brilliant Earth reviews, the company is ethically and environmentally responsible. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. Read Brilliant Earth Review. The only reason I am giving one star is because zero stars was not an option. Pros. Sadly, I can no longer be an advocate of your company. BE refuses any refund (only asking for the $690 for the setting) until they get the whole ring back. I ordered a gift online and the checkout process was seamless. COVID update: Brilliant Earth has updated their hours and services. We sat down with their staff (Kelly S., Jewelry Consultant) and looked at some ring choices. Unlike James Allen and Blue Nile, it seems that Brilliance does not have the same exclusivity contracts and direct feeds for the diamonds. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. I received my delivery within their advertised time frames and am very happy with my purchase. This lets them work on cheaper margins, but means that t… Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … The gold was scratched and dull, the diamond needed a polish, and I’d even lost a few of the side stones, which were small sapphires.I still loved the ring, though. It was there an hour ago. I purchased a $16k engagement ring back in December, 2018. Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. They offer a 30-day return period for … Ethically sourced and eco-friendly products are trending in the market right now, and with good reason. The staff is very knowledgeable and seem to be well trained on the company’s philosophy and information about their products. Original review: Dec. 5, 2020. Operates 7 showrooms in locations within the US, and ships … Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. She was wowed by the nice sparkle and the beautiful packaging as well. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. Brilliant Earth receives up to 4M pageviews per day, in countries such as India, United States, Australia, United Kingdom, Canada. What this means is that the diamonds listed on their site are not necessarily available. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. The representative was knowledgeable and very friendly. ), 2 more weeks. The same stone went back up on the website a week later. With our 5 year anniversary coming up I turned to Brilliant Earth for a unique gift. They offer a 30-day return period for unsatisfied customers with a full money back guarantee. I literally type.. all day. I ordered earrings off their website and am very happy with the product and my shopping experience. They were clear about delays and repair costs, which I appreciated. Brilliant Earth Engagement Rings Review Credit where credit is due, Brilliant Earth has a fantastic selection of engagement ring settings. I bought my wife her birthday gift on Brilliant Earth and it was delivered this week. My grandmother passed away about a year ago, right after I first proposed to my fiancee. Always go with your gut, especially when there is consistency in negative reviews.I do not want anyone out there to have the same experience as we did. After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. The same applies to wedding rings. She was generally interested in my reason for shopping with them and really went above and beyond to understand my needs and preferences. She informed me that she was familiar with my order, as she was the one who had handled it previously. This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. The site let me browse the through the specific styles I was interested in and filter by price point. Finally on July 20th he responded and let me know progress was being made. She told me I would receive my delivery in about 6 business days and it even arrived sooner! We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. Find out the answers. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. I take it into my local jeweler, and they say, we’re not surprised, these prongs are so thin they look like this ring is 10-15 years old. I then didn't head a thing for 2 weeks. Now let's go over what you'll find at Brilliant Earth. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. How does it compare to James Allen? Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! BUT not only that but we have to PAY $50 per prong to have them repaired. I damaged my ring while on vacation, I thought I was careful, but while away I caught my finger on a door hinge and it damaged the diamond and prong. They only source diamonds that are known to be conflict-free. I just got my engagement ring today and I am SPEECHLESS!!!!! They also offer free shipping and will deliver your order quickly! About Brilliant Earth. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. In this review of Brilliant Earth, ... Canada and Australia. Jan 7, 2020 sent the ring back for sizing. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. The package came right on time, was well sealed and packaged, I was very impressed. I'm so happy I trusted to go with Brilliant Earth for this important purchase. Similar natural diamonds were around $30k+. Finally, if I were to take it somewhere local that could fix my ring in a reasonable amount of time, it will void the warranty. After designing a few different rings, I settled on a final design – and I went to the showroom to confirm my purchase and have the ring made. She was patient and very kind and approachable. I sit at a desk on a computer 10+ hours a day. My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. I just bought something online for the first time through Brilliant Earth. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. We went into the showroom in SF August 31st, 2019. After finding what he believe to be the one on the Brilliant Earth website, he paid the money and eagerly awaited it's arrival.Low and behold a FedEx box arrived, but guess what - they had sent the WRONG ring with a diamond half the size of the one he ordered... and so the fun times with Brilliant Earth began.We got passed from pillar to post and definitely spoke to the same rude lady that was mentioned two posts down, (remember my comment earlier about 1 bad review = 2 great ones...funny that). The process of shopping on their website was easy from A to Z. I loved navigating their site and browsing the types of rings they had they have to choose from. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. My experience was no drama at all.I'm a UK buyer, I purchased a £6,000 ring for my partner, the live chat was always there if I needed it, I was promised a date the ring would be delivered (and it did) I was promised a date I would be given my tracker (and it did) The ring is well made, the clasps are solid, diamond is perfect.I must say, I ordered and then freaked out looking at the reviews but I cannot give any less than 5 stars. We got to the point of not caring anymore, we had yet another call with the rude lady who mentioned again that it was to be made and all we cared about now was let’s just try and get our money back as quickly as possible and be done with this shambles of a company. - Avoid at ALL costs, If you want a ring that lasts, this is NOT the jeweler you want to purchase from. 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